Privacy Policy
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.We hold the information we collect from you on our secure database.We ensure that your information is safe by ensuring access to your information is restricted to those employees whose job requires that information. All True South Finance staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.If you wish to access or correct your personal information, please write to Aaron Hamstead at aaron@truesouthfinance.com.au.We do not charge for receiving a request for access to personal information or for complying with a correction request.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Aaron Hamstead at aaron@truesouthfinance.com.au.
Complaints: Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to: Aaron Hamstead at aaron@truesouthfinance.com.au., please make sure you include as much information as you can.You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.
We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.We hold the information we collect from you on our secure database.We ensure that your information is safe by ensuring access to your information is restricted to those employees whose job requires that information. All True South Finance staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.If you wish to access or correct your personal information, please write to Aaron Hamstead at aaron@truesouthfinance.com.au.We do not charge for receiving a request for access to personal information or for complying with a correction request.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Aaron Hamstead at aaron@truesouthfinance.com.au.
Complaints: Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to: Aaron Hamstead at aaron@truesouthfinance.com.au., please make sure you include as much information as you can.You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.
Licensing Statement
Credit Representative 549953 is authorised under Connective Credit Services Australian Credit Licence 389328
Disclaimer
Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.
This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.
Subject to lenders terms and conditions, fees and charges and eligibility criteria apply.
This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.
Subject to lenders terms and conditions, fees and charges and eligibility criteria apply.
Giveaway Terms & Conditions
1. Organiser & Promoter
The True South Finance $2,500 Gift Card Giveaway (“Giveaway”) is organised and promoted by True South Finance Pty Ltd (“Promoter”). The Giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram or Meta.
2. Eligibility
Open to Australian residents aged 18 years or older at the time of entry. Employees of True South Finance, affiliated businesses, and their immediate family members are not eligible to enter. Entrants must have a public Instagram account at the time of the draw for verification purposes.
3. Giveaway Period
Opens 10 April 2025 at 12:00 AM AEST and closes 8 May 2025 at 11:59 PM AEST. The winner will be announced on 9 May 2025 via Instagram Stories on @TrueSouthFinance.
4. How to Enter
To enter, participants must:
a) Follow @TrueSouthFinance on Instagram
b) Like and save the official giveaway post
c) Tag friends in the comments (each tag counts as one entry)
d) Bonus five entries: share the original giveaway post on your story and tag @truesouthfinance
e) Already have a home loan? Complete our Loan Health Check form link in bio
f) Don’t have a loan? Fill out the Borrowing Capacity Form link in bio
g) If the entrant does not have a loan, they may complete the Borrowing Capacity Form instead for five bonus entries
Multiple entries are allowed. Each individual tag counts as an additional entry. Any entrant found using fake accounts, automated bots, or duplicate profiles to enter will be disqualified.
5. Prize Details & Total Value
One winner will receive a $2,500 Visa/Mastercard Gift Card. The total prize pool is valued at $2,500 AUD. The prize is not transferable, exchangeable, or redeemable for cash. The Promoter is not responsible for lost, stolen, or damaged gift cards once awarded. Any additional costs associated with using the prize are the responsibility of the winner.
6. Winner Selection & Announcement
The winner will be selected via a computer-generated random draw system from all eligible entries. The winner will be announced on Instagram Stories (@TrueSouthFinance) on 9 May 2025 and contacted via direct message from @TrueSouthFinance. The winner must respond within 48 hours of being contacted. If no response is received, a new winner will be drawn.
7. Claiming the Prize
The winner must provide valid identification and delivery details to claim the prize. The prize will be delivered electronically or via mail within 14 business days after confirmation.
8. Disqualification & Prohibited Actions
The Promoter reserves the right to disqualify any entrant who fails to comply with these Terms & Conditions, uses fake, duplicate, or bot-generated accounts, submits multiple entries beyond what is permitted, or provides false or misleading information.
9. Privacy Policy & Data Collection
By entering, participants consent to the collection and use of their information for the purpose of administering this giveaway. Information collected via the Loan Health Check Form or Borrowing Capacity Form may be used for marketing and promotional purposes in accordance with True South Finance’s Privacy Policy. Entrants may opt out of marketing communications at any time.
10. Liability & Release
The Promoter and Instagram are not responsible for any technical failures, lost entries, or unforeseen disruptions affecting the giveaway. By participating, entrants release and hold harmless Instagram, True South Finance, and its affiliates from any claims, damages, or losses related to this giveaway. The Promoter reserves the right to cancel, modify, or suspend the giveaway if unforeseen circumstances arise.
11. Social Media Disclaimer
This giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram, Meta, or Visa/Mastercard. Participants release Instagram from any responsibility related to this giveaway.
12. Permits & Regulatory Compliance
This giveaway complies with Australian competition laws. If any state or territory requires a permit, True South Finance will ensure compliance before the giveaway begins.
13. Contact Information
For any questions regarding this giveaway, please contact True South Finance via:
Instagram DM: @TrueSouthFinance
Email: aaron@truesouthfinance.com.au
The True South Finance $2,500 Gift Card Giveaway (“Giveaway”) is organised and promoted by True South Finance Pty Ltd (“Promoter”). The Giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram or Meta.
2. Eligibility
Open to Australian residents aged 18 years or older at the time of entry. Employees of True South Finance, affiliated businesses, and their immediate family members are not eligible to enter. Entrants must have a public Instagram account at the time of the draw for verification purposes.
3. Giveaway Period
Opens 10 April 2025 at 12:00 AM AEST and closes 8 May 2025 at 11:59 PM AEST. The winner will be announced on 9 May 2025 via Instagram Stories on @TrueSouthFinance.
4. How to Enter
To enter, participants must:
a) Follow @TrueSouthFinance on Instagram
b) Like and save the official giveaway post
c) Tag friends in the comments (each tag counts as one entry)
d) Bonus five entries: share the original giveaway post on your story and tag @truesouthfinance
e) Already have a home loan? Complete our Loan Health Check form link in bio
f) Don’t have a loan? Fill out the Borrowing Capacity Form link in bio
g) If the entrant does not have a loan, they may complete the Borrowing Capacity Form instead for five bonus entries
Multiple entries are allowed. Each individual tag counts as an additional entry. Any entrant found using fake accounts, automated bots, or duplicate profiles to enter will be disqualified.
5. Prize Details & Total Value
One winner will receive a $2,500 Visa/Mastercard Gift Card. The total prize pool is valued at $2,500 AUD. The prize is not transferable, exchangeable, or redeemable for cash. The Promoter is not responsible for lost, stolen, or damaged gift cards once awarded. Any additional costs associated with using the prize are the responsibility of the winner.
6. Winner Selection & Announcement
The winner will be selected via a computer-generated random draw system from all eligible entries. The winner will be announced on Instagram Stories (@TrueSouthFinance) on 9 May 2025 and contacted via direct message from @TrueSouthFinance. The winner must respond within 48 hours of being contacted. If no response is received, a new winner will be drawn.
7. Claiming the Prize
The winner must provide valid identification and delivery details to claim the prize. The prize will be delivered electronically or via mail within 14 business days after confirmation.
8. Disqualification & Prohibited Actions
The Promoter reserves the right to disqualify any entrant who fails to comply with these Terms & Conditions, uses fake, duplicate, or bot-generated accounts, submits multiple entries beyond what is permitted, or provides false or misleading information.
9. Privacy Policy & Data Collection
By entering, participants consent to the collection and use of their information for the purpose of administering this giveaway. Information collected via the Loan Health Check Form or Borrowing Capacity Form may be used for marketing and promotional purposes in accordance with True South Finance’s Privacy Policy. Entrants may opt out of marketing communications at any time.
10. Liability & Release
The Promoter and Instagram are not responsible for any technical failures, lost entries, or unforeseen disruptions affecting the giveaway. By participating, entrants release and hold harmless Instagram, True South Finance, and its affiliates from any claims, damages, or losses related to this giveaway. The Promoter reserves the right to cancel, modify, or suspend the giveaway if unforeseen circumstances arise.
11. Social Media Disclaimer
This giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram, Meta, or Visa/Mastercard. Participants release Instagram from any responsibility related to this giveaway.
12. Permits & Regulatory Compliance
This giveaway complies with Australian competition laws. If any state or territory requires a permit, True South Finance will ensure compliance before the giveaway begins.
13. Contact Information
For any questions regarding this giveaway, please contact True South Finance via:
Instagram DM: @TrueSouthFinance
Email: aaron@truesouthfinance.com.au
True South Finance Pty Ltd
Credit Representative 549953 is authorised under Connective Credit Services Australian Credit Licence 389328. Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.
ABN 18 629 068 122
Copyright © 2025 True South Finance Pty Ltd - All Rights Reserved.
Credit Representative 549953 is authorised under Connective Credit Services Australian Credit Licence 389328. Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.
ABN 18 629 068 122
Copyright © 2025 True South Finance Pty Ltd - All Rights Reserved.